FAQ
Questions Small Business Owners Ask About AI Agents
Straight answers about cost, privacy, the law and what happens if you don't like it. If your question isn't here, ask it on a free call.
Cost and commitment
Do you really build a prototype for free?
Yes. After the free 30-minute call, once we agree on one job, I'll build a working prototype of that one agent or workflow in 5 business days, free, with no obligation. It runs on your real tools in a test setup or on sample data you provide, so it never touches live customers or production data, and you see it running on a video call. If you don't go ahead, you owe nothing and keep a written summary of what it does and what the full build would cost; the prototype itself stays with us. If you do, we build it at the fixed price on our pricing page and the prototype work isn't charged on top. I take on 4 a month, first come, first served.
How much does an AI agent cost for a small business?
Each agent is a one-time, fixed-price build, with optional monthly support after the first 2 weeks. A single small automation, like texting back missed calls, costs less than a full agent. You get the exact price in writing before any work starts, and current prices are on our pricing page.
Do I have to sign a long-term contract?
No. The build is a one-time, fixed price. Monthly support is optional and month to month, so you can cancel anytime and keep everything we built.
How long does it take to get an agent running?
Your free prototype is working within 5 business days of the day we have your sample data and test access. If you go ahead, the production build is typically live in about 2 weeks from when you approve the fixed price. Your part is the free call, the prototype demo, about an hour giving us your information, and some time trying the test version.
Trust and control
What if I try it and hate it?
You find out early, for free. You see the free prototype working on a video call before you pay anything, and if you don't like it, you owe nothing. If you go ahead, you try a test version before launch, nothing reaches your customers until you approve it, the 2 weeks of included support are there to fix whatever bugs you, and you can switch the agent off at any time.
Can I turn it off?
Yes. For the Front Desk Agent, you turn off call forwarding on your phone and calls ring through to you like before. The Follow-Up and Admin Agents can be paused, and we show you how during the walkthrough.
What if the agent makes a mistake?
You'll see it, because everything the agent does is logged: every call, text, email and draft. Until you trust it, anything going to a customer waits for your approval. When it gets something wrong, we correct its information and test it again.
Will callers know they're talking to an AI?
Yes, because it tells them. The agent always introduces itself as your business's AI assistant, and if a caller asks whether it's a real person, it says no. We don't build agents that pretend to be human.
Privacy and the law
Where is my data stored, and who can see it?
We design every agent with Canada's privacy law (PIPEDA, and Quebec's Law 25 where it applies) in mind. Before we build, we tell you which services will handle your data, such as the phone platform, the AI model and your own email or calendar, and where they keep it. Some of those services may process data outside Canada. If you need data kept in Canada, tell us on the call: we can host the parts we run in a Canadian cloud region, and we'll be upfront about any part that can't be.
Is it legal to text my customers? What about CASL?
Yes, within the rules. Canada's Anti-Spam Legislation (CASL) covers commercial texts and emails. Our agents only message people who contacted you or are your customers, every message says who it's from, and every text includes a way to opt out. Under CASL, an enquiry in the last six months or a purchase in the last two years usually counts as implied consent, so the agent keeps track of those dates. This isn't legal advice; check with your own advisor if your situation is unusual.
Are calls recorded?
Only if you want them to be. If calls are recorded, the agent tells callers at the start. Either way, you get a written summary of each call.
Your tools and languages
Does it work with my calendar?
Yes for Google Calendar and Outlook. Many online booking apps can be connected too. We check yours on the free call, and if it can't be connected, the agent takes booking requests for you to confirm instead.
Does it work with QuickBooks?
Yes. QuickBooks Online is the easiest to connect, and the Admin Agent creates draft entries and invoices for you or your bookkeeper to review. If you use QuickBooks Desktop or a different accounting app, we'll check what's possible before quoting.
Does it work with Jobber or other job management software?
Often, yes. Jobber and similar field service apps can usually be connected to other tools, but what's possible depends on the app and sometimes on your plan. We check yours on the free call and tell you plainly what the agent can and can't do with it before you pay anything.
Does it work with Google?
Yes. We work with Google Workspace, including Gmail, Google Calendar and Google Sheets. The Follow-Up Agent can also send customers your Google review link after a finished job.
Does it speak French?
We can discuss it. The voice and AI tools we use can work in French, but we'd want to test it with your callers and your wording before promising anything. Raise it on the free call.
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